Questions from future clients
Questions about the "Know Your Customer Program" (KYC) / USA Patriot Act
Questions from existing clients / card-user
Questions from merchants / card accepting stores
Questions from companies / bulk-order clients

FAQ from future clients /card user

Will i get credit with my Cirrus/Maestro Card?
No - ist a debitcard only and you can only utilize as much money as you paid in firs.

Will i get credit with a Visa debit-card?
No - with no debitcard you will get a credit - from no card-organisation. Therefor are creditcards.

Can i overdraw my card, if i have assets on my bank account?
Np - see before! Your bank account is not connected to this (anonymous) card.

I heared, that a credit is available on debitcards without credit-check.
Would you give some money to a complete stranger without asking for his financial background and with no guarantee? Does this answer your question - or do you still believe in fairytales?

Will i get bills for my purchase later?
No - you pay immediately, that's it. No late bills and no surprises!

What is a debitcard? ... and what is the difference to a creditcard?
With a decitcard you can only ulilize as much money as you paid in first - not a cent more. That's the reason, why everybody can get such a card without checking his credibility. With a creditcard you cet credit - you can spend more money as you have and therefor your credibility will be checked in advance.

In general there are three different types of cards:
Creditcards (Pay Later Cards) - you can buy first and pay later (after you receive the monthly bill from the creditcard-organisation), the seller receive the money also later from the creditcard organisation.

Debitcards (Pay Now Cards) - You pay some amount on your own card-account and utilize the money in the same moment, when you make a purchase. The seller get the payment in this moment. Eurocheck-Cards are also classical pay-now cards, but sometimes you have a small frame to overdraw your bankaccount.

Stored Value Cards (Pay Before / Prepaid-Cards) - You buy a card with a certain amount stored on her and you can utilize this value. After using the previous stored amount the card os worthless and cannot be recharged (prepaid telephone-cards, skilift-cards, etc.)

Can i reload my debitcard?
Ja, Sie können sie jederzeit immer wieder aufladen - das ist der Unterschied zu einer reinen Wertkarte.

When will be such a debitcard available for me?
From now on! Unlike many others, who plan to launch such a card our card os already available on the market since one year and we can supply immediately.

Can really everybody get such a card?
Yes! Everybody us approved, even if your bank refuse to give you a card..
Do i need a card-scanner to operate the card?
No! As user you will need no technical peripheral devices! A scanner is needed by the merchants, who accept your card only.

Do i need a bank account?
No! Neither in your country nor in the USA you have to open a bank-account. Your funds are on the card - it is like an anonymous number-account.

Must i identify me to get the card?
No, you do not have to show any ID-card, passport or residental-declaration and you must not specify any Social Security Number or Tax-ID. But you have to identify yourself at the bank before you activate the card.

In which currency can i withdraw my funds?
You can withdraw your money in any local currency, no matter if Euro, Dollar, Francs, Pound, Yen, Rouble or Rupee. You get the money at the ATM´s in the local currency and you pay in this currency, where you make your purchases.

In which currency the account will be kept?
Your cardaccount is kept in the USA in USDollar.

Is my money safe on the Debitcard?
Your deposits are insured up to US$ 100.000,- by federal insurance. The Texas bank, where your funds are operated is FDIC insured. See:

If i lose my card.......?
To withdraw money, make a purchase or any other transactions you need the card-number and your personal, secret 4-digit PIN-code, resp. your secret 6-digit passcode for online-access and transactions by phone. Without this combinations of numbers the card is useless for a finder or thief.
Anyhow, you have to report your card lost or stolen.
When you receive our delivery you will find two cards in the envelope - a spare card is included and you may change your PIN-code by yourself, if are afraid a thief may also know your PIN-code. To change your PIN you just need the passcode - an additional security for you.

How many cards can i have?
As much as you like. For yourself, your spouse,kids, parents, relatives, friends, employees, .... The cards come without name and can be used as a gift as well.

How long is the validiy of the cards?
The cards are valid for 5 years, no need to extend them annual or buy a new one every year.

How can i check my balance?
Anytime Online, by phone or at the ATM´s.

Will i get account-statements by post?
No! Remember, you have an unidentifyed account, you are anonym, your datas are not stored and nobody will ever see your statements!

Will my account announced to the tax-office?
No, your card is anonym to everybody except the US bank!

Must i pay duties for the funds on this card?
Yes, as any income you have to declare. But your funds will not been taxed again in the USA.

Can payments with this card been retraced?
Of course payments can been retraced, but they cannot been assigned immediately to a person, as it is unknown, which card you use (except to the issuing bank). Unlike with identified creditcards, there is no paper-track behind you. However, this card is not suitable for illegal transactions. You can be investigated anytime!

How comes the money on my card?
You may deposit funds cash at the bank-counters, send a check to the bank, transfer it by WesternUnion (Quick Pay or by creditcard) and of course you can transfer money from other Cirrus-cards. Deposits can be done also from other persons or anonymous.

Will my bank know about this card?
No - they will not get informed by us. If you do not send money from your bank to your cardaccount and declare it there as self-deposit your bank will not get knowledge from this card.

Can the money be distrained?
Usually not. But in case of bankrupcy or similar you have to declare your belongings. The deposit on the card is your property and you would have to declare it. We will not inform from our side your creditors and it is impossible for us to give informations to executors, courts, private investigators, debt collecting agencies or your ex-spouse. We have definately no knowledge about the accounts.

Can i use the card to send money to normal bank accounts?
Yes, if you know the account-number and the routing number from the bank you can send money (wire transfer) to every account.

Can i use the card for standing orders, money collecting orders or withdrawl-orders?
No, your card is not a current account - but you also don't want everybody to know about your card - isn't it?

Can i receive my salary on this card?
Of course! You can collect your salary with this card as well as honorariums, expenses or commissions. Many internet-companies use this cards to pay their partners from affiliate-programs already, becouse it is the most easiest and cheapest way to pay money worldwide in the respective local currency without expensive check-mailings or wire-transfers.

Where can i get cash money?
Worldwide at approx. 800.000 Automated Teller Machines (ATM's), with the Cirrus- and/or Maestro-Logo you can collect cash around the clock in the local currency. An actual list of all locations you find at the website of Mastercard ( under the link "ATM-Locator"
Furthermore at many stores with the Maestro/Cirrus Logo you can cet a certain amount in cash, especially, if you make a purchase there.

Where can i buy in stores with the card?
Everywhere you find the Maestro / Cirrus-Logo. In general this are stores, which are online connected to the Mastercard-organisation, accepting debitcards from this group and the PIN-code is entered by a numberpad.

Where will the card not been accepted, even they accept creditcards?
The card cannot been accepted, wherever the store got no online-connection to the card-processor and the coverage of the purchase cannot been approved. E.g. wherever the old creditcard-imprinter is still in use and you have to sign the sales slip and cannot enter the PIN by a numberpad (in taxi, at a basar, on the beach, .....) this card won't be accepted.

Where can i pay online?
In the Internet you can pay everywhere PIN-operated ATM debitcards (Maestro/Cirrus and through the Virtual Money interface this method is under development) are accepted and wherever a merchant accept Card-to-Card transfer as payment method.

What is Maestro and Cirrus?
This logos indicate debitcards of the mastercard-group.
Maestro is especially in Europe a favoured payment-instrument.
Cirrus is meant for ATM's and electronic means of payment..
For further informations, you may visit the homepage of Mastercard .

What is the "Know Your Customer Program" (KYC)

On Oct. 26. 2001 President George W. Bush signed with the "USA Patriot Act" (Original ) a wide range of authorisations to fight international terrorism (including Money-Laundry, Dealing of Drugs & Weapons, etc.).

One of these aspects is also the "Know Your Customer (KYC) Program", which is under global discussion since the 90ies already, tending to monitor all money transactions worldwide.

The KYC Program means not less that not only every US-Bank (as well as all banks of the G7-memberstates, memberstates of the Financial Action Task Force (FATF), i.e. the EU, Germany, Austria, Switzerland, the Netherlands, Belgium, Denmark, Finland, France, Greece, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Sweden, Turkey, United Kingdom, Japan, Australia, Canada and USA), but every institution or firm, which doing financial transactions have to know each of their customer, otherwise they (and their employees) may be sanctioned and punished - even imprisoned.

In worst case it may happen, that funds of non-identified persons may be frozen or sized. If a person did not identify when opening the account, funds may be kept untill the identity is verified. Banks may (sometimes the might be forced to) ask their (anonymous) account-holder also at a later moment to identify themselves.
In practice it is impossible to monitor every financial transaction (also not every phonecall or mail can be listened and watched), but suspect transfers will be observed most probably. Since the limit on the cards is not suitable for dealing with drugs or weapons in a big style, the request for the clients datas is more a voluntary act of self-control. I guess it is just eyewash to prevent these cards of focused observation and to avoid a general prohibition of nameless cards.

At present the bankers KYC Program is (still) a mainly voluntary act of self-control (comparable with other self-controls in business - e.g. media and advertising, environment- child-protection). We all know, what may happen, if the industry don't set own regulations before the government set up the rules. (Alcohol, tobaccos, ...) The anticipation of the cardholder-identification on voluntary basis is presumably better than to evoke more extreme governmental actions.

By identifying yourself when activating your card you especially make sure, that later on your funds may not be frozen or withhold for any reason. By registering your card you will be on the safe side.

If you are not planning to use your cards for suspect illegal activitues or to finance international terrorism, i guess you must not be more afraid of the KYC program then of every other form of the methods to spy you by the government. (more informations about the KYC-program ) .

Which influence these regulations may have on anonymous accounts, cards and all other funds and values - also yours - you may estimate by yourself. Whenever we are talking about "anonymity" on this webpage, you should consider it under these aspects.


(KYC german version )

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Questions from card-users:

How to activate my card?
Please visit the page Card Use - there you will find all details about the card itself!
How to load funds in my card?
Please visit the page Card Use - there you will find all details about the card itself!

I got a problem with my activated card!
For any question about already existing, activated card please contact Virtual.Money directly. You will find the phone number on the backside of your card or may contact the online-support at the website for help.

Card lost or stolen!
Report the loss immediately to Virtual-Money. You will find the phone number on the backside of your card ( +1 866 692 8622) and/or contact the online-support at the website .
Login to your account at Virtual Money and change the PIN, if you fear the code is in unauthorized hands as well.

How can i get a spare-card?
You received with your order two cards, which are valid for the same account. You can use the second card immediately! If you neverthenless need another spare card, please contact Virtual Money. You will find the phone number on the backside of your card ( +1 866 692 8622) and/or contact the online-support at the website
Or you can place an order here and transfer your funds from the old to the new card.
If it is urgent, we will give you a cardnumber in advance and send you the card afterwards. To this card you can transfer the funds (after your activation) from a lost card and the lost card will become useless to a finder or thief. No need to wait for a sparecard to be sent from the issuing place!

Questions from merchants (card accepting POS):

Can i also accept these cards?
Yes, if you already accept PIN-operated debitcards you can accept this card as well. If in doubt, ask your card-processor / clearinghouse (Mastercard, Visa, Europay, etc.)

How can i know, if i can process PIN-operated debitcards?
If you have a card-scanner, an online-connection to your card-processor / clearinghouse (creditcard organisation) and your clients can enter their 4-digit PIN by a numberpad, you may accept this card as well.
If you just accept creditcards, if you have no online-connection to the cardorganisation, your clients have to sign the slips (not just enter the PIN) or if you still use the old card-imprinters you cannot accept this cards. If in doubt, ask your card-processor / clearinghouse(Mastercard, Visa, Europay, etc.)

What is the difference to a creditcard-clearing?
In contrast to creditcards (where the amount will be charged to the buyer later) a debitcard will be charged in the moment of the purchase and the amount is withdrawn immediately from the card. Therefor the coverage of the card must be checked and confirmed at the moment of purchase. This can be done only, if you are online with your creditcard-clearinghouse.
Your advantage is that the debitcard is definately covered (no overdrawing possible), you get the money immediately and for sure and there will be no reverse transfers of accounts.

How can i get a card-scanner to accept this cards?
Please contact your card-processor / clearinghouse (Mastercard, Visa, Europay, etc.) to discuss the necessary steps.

How can i use this card in e-commerce?
Debitcards are the perfect solution for your online-shop, becouse they eliminate many forms of abuse. If you already accept debitcards (in your shop the buyer can select payment by credit- or debitcard) you can accept this card.
Crucial is, that the identification of the cardowner is done by entering the cardnumber and the PIN-Code.

Can i utilize this card also in the case if i do not want to accept creditcards and don't want to make the clearing through a cardorganisation?
You can accept payments from your clients card to your Maestro-Debitcard (Card-to-Card Transfers) and the funds will be credited to your card-account immediately without a clearinghouse in between.
To do so, you have to give your cardnumber to your client and he can arrange the card-to-card transfer under the link online. Since the transaction will show no details you should ask your client for his cardnumber to identify and assign payments - especially if you expect several payments with the same amount.

Which fees will be charged to accept this cards?
Usually the fees for this cards are much cheaper thar regular creditcard-fees. Please ask your card-clearinghouse for details.

For more questions as merchant
please send us a mail or ask your card-clearinghouse for details.

Questions from companies:

Can i pass this cards to my staff?
Yes, no problem. The cards are anonym, with no name on it and can be passed on anytime to everybody.

Is this a risk for me?
No, the card is covered up to the amount paid on the card and cannot been overdrawn. Also the card is not connected to your private or company bankaccount. An abuse by illoyal employees is impossible.

Can i pay the salary to the cards?
Yes, the card is perfect to send money to your employees or partners (e.g. in Affiliate-Programs) worldwide at low cost. Perfect to transfer even small amounts (Micropayments) Your staff can withdraw their money immediately at any ATM in the local currency without expensive fees for cashing checks, wire-transfers and money-exchange. Especially micropaymants (small amounts of a few Dollar only) can't be done quicker and cheaper.

May i resell the cards?
No. Since the enduser must be known to the bank and we are responsible for a correct registration, we do not allow anybody to resell the cards to third parties. You can refer the card in the framework of our affiliate-program and you will get commissions for your reference, but we do not supply cards to reseller!

May i include this offer in my own MLM-System?
We are no competitor to other, existing MLM-programs, but a supplement to every partnerprogram, helping them in all means of money transfer. You may use the cards to pay your partners or as an incentive.
After signing up as Reseller you will have access to the members area in which you will find the conditions for key-account clients (bulk orders). For details how to integrate our product in your partnerprogram, you may contact us by mail. Cards may not be resold but will be sent only direct to the enduser or to companies to pass them to their employees only!